Cancellations, Returns & Refunds

Effective and last updated 25 October 2026

This policy covers cancelling a pre-order, returning a delivered buddy, damaged or faulty items, the warranty, and how and when refunds reach you. It’s part of our Terms & Conditions.

1. Cancelling your pre-order (before it ships)

You can cancel your pre-order at any time until your buddy ships, for any reason, and we refund everything you paid, including shipping and taxes. We don’t charge cancellation fees.

How to cancel

• On your founder card: choose “Cancel and get a refund”. This works in the browser you ordered from, and the refund starts immediately.
• Or email support@beatyourai.com from the address you ordered with, with your founder number. We start the refund within 2 business days.

Cancelling releases your founder number to the next person. The founder gift of Plus months ends with the reservation.

2. If we cancel, or run late

• If we cancel your reservation for any reason set out in our Terms (for example a duplicate payment, the batch selling out while you paid, a payment we can’t verify, or a product we can’t make), we refund the full amount automatically.
• If we expect to miss our July 2027 shipping estimate, we’ll tell you, and you can cancel for a full refund.

3. How refunds reach you

• Refunds go back to the payment method you used, in the currency you paid, through Razorpay. Banks and card issuers usually credit them within 5 to 7 business days; some international cards take longer.
• You get back the full amount we received in your currency. If your bank converted currency when you paid, it may convert at a different rate when the refund arrives. We can’t control that difference.
• Payments more than 6 months old. Most banks won’t send a refund back to a card, UPI or netbanking payment older than 6 months. In that case we refund you by bank transfer to an account in your name, or another method we agree with you, and we pay the transfer costs. We’ll email you to ask for the details, and we delete the bank details once the refund has arrived.

4. Returning a delivered buddy

You can return your buddy within 14 days of delivery, for any reason, and get a full refund of what you paid, including the original shipping.

1. Email support@beatyourai.com within 14 days of delivery with your founder number. We’ll send you the return address and instructions.
2. Send it back within 14 days of telling us, with all its parts, in its original packaging if you still have it.
3. We refund you within 14 days of receiving it, or of receiving proof that you sent it, whichever is sooner.

• For a change-of-mind return you pay the return shipping. If the buddy is faulty or wrong, we pay (see section 5).
• Handle it as you would in a shop. If it comes back damaged by misuse, we may deduct the loss in value from the refund, as the law allows.
• Returning your buddy ends its founder gift of Plus months.

5. Damaged, faulty or wrong items

If your buddy arrives damaged, doesn’t work, or isn’t the one you chose, email us within 7 days of delivery with your founder number and a photo or short video. We’ll send a replacement or refund you in full, as you prefer, and we arrange and pay for the return. If it’s lost or damaged in transit, we replace or refund it.

6. Warranty

Every buddy has a 12-month limited warranty from the day it’s delivered. It covers defects in materials and workmanship, including the screen eyes, electronics, sensors and seams, under normal use. Normal use includes open-hand slaps and pats, which is what BeatyourAI is built for.

What the warranty doesn’t cover

• Accidental damage, such as drops, crushing, cuts, liquid or heat.
• Hitting it with objects or with more force than an open-hand slap.
• Opening, repairing or modifying it, or charging it in a way the safety guide says not to.
• Normal wear, such as small scuffs or colour fading over time.
• Loss or theft.

How to claim

Email us with your founder number, what’s wrong and a photo or short video. If we need the buddy back, we pay the shipping for valid claims. We’ll repair it, replace it, or refund what you paid if we can’t do either.

This warranty comes on top of your rights under consumer law, such as India’s Consumer Protection Act, 2019 and, in the EU and UK, the legal guarantee that goods match their description and work as they should.

7. Plus subscriptions

• Plus isn’t sold yet. These rules will apply once it launches.
• You can cancel Plus any time. It stops at the end of the month you’ve paid for, and we don’t refund part-months unless the law requires it.
• In the EU and the UK, you can cancel a new subscription within 14 days for a refund. If you asked us to start it straight away, we may deduct the days you used.
• The founder gift months are free, so there is nothing to refund for them.
• The $10 Pat Drop credit has no cash value and can’t be refunded or exchanged for money.

8. Questions and complaints

For anything about a refund, include your founder number and the email you ordered with.

Our Grievance Officer is Lakshay Bhati, Co-founder and Grievance Officer. Write to support@beatyourai.com or call +91 73034 97444. We acknowledge every complaint within 48 hours and resolve it within 30 days. Full details are on the Contact & Grievances page.